Assistant General Manager

Job Description

About the Role:

Applications are invited for experienced Managers or Supervisors to assist the General Manager at one of our prestigious Health Clubs. You will have natural leadership qualities, strong interpersonal skills, and a customer-focused ethos together with a high level of enthusiasm and an ability to motivate and develop a team to be the best they can be. The successful candidate will be responsible for supporting the General Manager in ensuring the safe and effective running of the site at all times. You will lead the club’s retention programme which will include managing the new member journey, promotion of monthly and quarterly challenges & social events, managing low users to re-engage with the club, and handling cancellation calls to ensure effective resolution.

About the Candidate:

Proven Leadership skills Strong commercial awareness Experience in Budget/P&L targets and reporting A good understanding of leisure industry software Dynamic Interpersonal skills Effective time management skills Strong Health and Safety knowledge.

Key Responsibilities:

• Support the General Manager in overseeing day-to-day operations and implementing operational strategies to meet organizational goals.
• Assist in managing and supervising staff, including training, scheduling, and performance evaluations.
• Collaborate with department heads to ensure efficient coordination and execution of tasks across various departments.
• Monitor operational performance metrics and implement measures to optimize productivity and customer satisfaction.
• Participate in budget planning and financial analysis to maximize profitability and cost efficiency.
• Maintain a positive working environment and foster effective communication and teamwork among staff members.
• Handle customer inquiries, complaints, and service issues in a professional and timely manner.
• Stay updated on industry trends, competitors, and best practices to contribute to business growth and innovation.

Skills & Experience:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (or equivalent experience).
• Proven experience in a managerial or supervisory role, preferably in the relevant industry.
• Strong leadership and decision-making skills with the ability to delegate tasks effectively.
• Excellent organizational and time management abilities to prioritize tasks and meet deadlines.
• Exceptional interpersonal and communication skills for effective collaboration with diverse stakeholders.
• Sound knowledge of financial management principles and experience with budgeting and cost control.
• Proficiency in using relevant software and technology for operational and reporting purposes.
• Flexibility to work extended hours, weekends, and holidays as needed.

Rewards & Benefits:

• Subsidized meals whilst on shift (50% discount)
  30% staff discount on spa treatments
  20% on products, meals & overnight hotel stays at any of the Bannatyne Hotels.
  Cycle to work scheme
  High street and entertainment saving vouchers
  Free use of gym facilities
  Employee Assistance Programme (Free 24 hr personal support service)
• Career development opportunities through the company succession planning programme are available, with some courses even having external professional body accreditation.