ahsansyed2020

 Collaborated with cross-functional teams to troubleshoot complex voice and network issues, ensuring minimal downtime and maximizing system reliability.
 Spearheaded the design and implementation of UC solutions, integrating VoIP, UCCX, and CUCM technologies to streamline communication channels and enhance 30% efficiency.
 Optimized network infrastructures for Data Center and Communication Rooms, ensuring uninterrupted connectivity and achieving 99.9% uptime across voice and data systems.
 Assigned Billing & Recording rules & features to permit agents via IMAGICLE Platform.
 Call Center Dashboard, Email & SMS Campaign management using CONCILLIUM software.
 Proficient in configuration of VoIP and Network technologies to provide automation and Quality of Service to customers, writing UCCX Script.
 Reduced telecommunication costs by 15% and increased network connectivity up time by 3.5x by instituting pre-emptive network maintenance.
 Implemented advanced voice features into the Call Center architecture, Maintain Team KPI’s by setting standard. E.g. Average Response time, Call Handel, Customer Satisfaction Score.
 Live monitoring the devices on WhatsupGold (Alerts/notification), ARUBA Access Points & wireless controller. CLEAR-PASS (AAA/MAC Authentication), Aruba/HPE & Juniper switches.
 Maintained team SLA (Incidents/request/change) concerning IP Telephony and NOC issues using SDP.