Yule Leah Dawn Chia
About Candidate
Excellent communication (verbal and written) and interpersonal skills; able to communicate effectively
to management, users, developers and cross-functional team members.
Able to adapt easily, understands individual uniqueness, and able to manage time accordingly.
Willing to relocate: Yes, particularly in Cookstown, UK. My husband is currently working there.
Location
Work & Experience
• Works as a Virtual Admin Assistant / Customer Service for a dental and medispa clinic based in South Perth, WA.
• My job was to answer all incoming calls and respond to customer's inquiries or needs.
• Answering, screening, and forwarding incoming phone calls. Receiving and sorting daily e-mail inquiries.
• Schedule appointments for patients with their dental and medispa needs.
• Checked if necessary documents and forms are up to date. Processed forms and reports from other
clinics / transferred records of patients.
• Notifies company personnel of visitor arrival.
• Schedule appointments for patients according to their treatment plan.
• Determine item numbers for dental insurance/coverage.
• Distinguish if patient's x-rays are up to date.
• Process payments and refunds.
Worked as offshore Account Manager for Oggvo, a digital marketing agency based in Seattle, WA.
Created a full relationship between our business and the client and sustain that relationship and provide
value to our customer by overseeing the daily, routine tasks involved with addressing the client’s needs
and concerns, and maintaining their account activities while continually creating a harmonious
relationship with them
Scheduled appointments with clients through Google Calendar and Calendly
Used Zoho as CRM
Awards
Virtual Assistant of the Month for June 2025
