Store Manager
Job Description
About the Role:
We are recruiting an experienced store manager for a friendly local coffee shop in Craigavon
The ideal candidates will have successfully led a team within a café/restaurant and have experience with coffee & food production, dealing with customers, and will be fully flexible in terms of working hours. A minimum of 1 year of experience in a similar management/supervisory role is required, we can only shortlist those candidates who clearly demonstrate this in their CV and cover letter.
Key Responsibilities:
- Coordinate daily Front of the House and back of house operations
- Deliver amazing service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Manage your store’s good image and suggest ways to improve it
- Control your store’s operational costs and manage them where necessary
- Train new & current employees on proper customer service practices
Skill & Experience:
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
- Proven customer service experience as a manager
- Enthusiastic and passionate about our customer service and reputation.
- Food and beverage (F&B) knowledge
- A good understanding of IT and working across various software.
- Strong leadership, motivational, and people skills
- Flexible with a positive, can-do attitude
- Strong financial management skills
Rewards & Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Store discount
- Bonus scheme
- Loyalty bonus
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus